Battery Backup Power Notice

Service Limitations
All Southwest Broadband services rely on electricity to operate. If an electrical outage affects your home or business, the services we provide will not work and become unusable. This includes your telephone services and the ability to call 911 for emergency services. To avoid a disruption of your telephone service during a power outage, including the ability to call 911 for emergency services, Southwest Broadband offers an option to purchase an 8-Hour or 24-Hour battery backup system for your home or business.

What our Battery Backup System Can and Can’t Do
Southwest Broadband’s battery backup solution allows you to continue to use your telephone service during a power outage, providing up to 8 or 24 hours of standby power. Without a battery backup system or an alternative power source, you will not be able to make calls during a power outage, including 911 calls to emergency services. Our battery backup system does not provide power to any other services or devices in your home other than the equipment utilized by Southwest Broadband to provide your telephone services. Cordless phones, home security systems, medical monitoring devices and other devices within your home or business will not run on our battery backup system. We also recommend customers use a corded phone during a power outage since most cordless phones require a separate power supply and cannot be powered by our battery backup system during a power outage.