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ROKU™ - Installation Process

A ROKU3 OR NEWER IS RECOMMENDED TO RUN THIS APP.

  1. From your computer web browser, go to http://my.roku.com and login to your Roku account.
  2. If you do not currently have a Roku account you will want to click on “Create Account” and follow the instructions to complete the new account setup. If you already have an existing Roku account, proceed to step
  3. Once logged in, navigate to the My Account section and select “Add channel with a code”.
  4. Enter "swstream" for the channel access code. You may receive a warning indicating this is a non-certified channel. Click “OK”. Then, click "Yes, add channel" to add Southwest Stream to your Roku.
  5. Turn on your Roku device and navigate to the Southwest Stream channel and click “OK”. If you fail to locate the Southwest Stream channel you may need to perform a System update by following the steps below.
    From your Roku, press the HOME key. select Settings, select System, then select System Update. Click “OK” to "Check now" and follow any on screen prompts to complete. -- this will force Southwest Stream to install right away.
  6. Now open the Southwest Stream app. Register your account using the following information:
    Username [Example]
    Password [88889999]
    Device Name [LivingRoomRoku, BedRoomRoku]
    This can be any name you wish to identify your Roku.

Select “Register your device” and select “OK”.
Press the HOME key on your Roku to return to the home screen.
Find and load the Southwest Stream app again and you're in!

ANDROID™ - Installation Process

  1. Open the play store. Search for “Southwest Stream” and INSTALL the app.
  2. When finished installing, OPEN the app.
  3. Register your account using the following information:
    Username [Example]
    Password [88889999]
    Device Name [LivingRoomTV, DadsPhone]
    This can be any name you wish to identify your Android device.
  4. You can access the program grid, channel list, DVR and preferences from within the app simply by swiping Right, Left, Up, Down from the middle of the screen, or using the directional pad on your Android TV device.

WEB BROWSER - Installation Process

  1. Open your favorite HTML5 capable web browser and navigate to stream.mysmbs.com.
  2. Register your account using the following information
    Username [Example]
    Password [88889999]
    Device Name [HTPC, MomsLaptop]
    This can be any name you wish to identify your device.

iOS - Installation Process

  1. Open the app store. Search for “Southwest Stream” and INSTALL the app.
  2. When finished installing, OPEN the app.
  3. Register your account using the following information:
    Username [Example]
    Password [88889999]
    Device Name [LivingRoomTV, DadsPhone]
    This can be any name you wish to identify your device.
  4. You can access the program grid, channel list, DVR and preferences from within the app simply by swiping Right, Left, Up, Down from the middle of the screen.

A Few Southwest Stream Tips:

  1. From the channel list or guide menu, you can press the back button to reach the main menu. The main menu is where you have access to all the features.
  2. While watching TV, press the OK button to return to the channel guide or channel list (whatever you were using last).
  3. From the channel guide, you can press * to reach DVR functions or build your favorite channel list.
  4. Use the forward & rewind buttons on your remote to page up & page down through the channel list or channel guide.
  5. The app uses "adaptive bitrate" technology to adapt stream video quality to your available bandwidth. If you have a poor connection, you will have poor quality video. We recommend wired ethernet or ensure your Wi-Fi is of decent quality.
  6. When you first load a channel, it will start at a lower quality and adapt between 6 to 10 seconds to the highest quality supported by your connection. Standard Definition will require 3-5mpbs per video stream. High Definition will require 5-8mpbs per video stream.

Here is an installation video to help you get started!