Calling Features

Keeping you connected when it matters most.

Options

Caller ID

For phones that support this feature, incoming calls will include the incoming caller’s name and number.

Caller ID

Call waiting allows you to receive a new call while you are still on an existing call. The service will deliver the incoming caller’s name and number during call waiting if your phone supports this feature. To answer the call waiting call, either press the Flash key on your phone (if it has one), or press the hook switch and release it after a half second. This will place the original caller on hold and will connect you with the new caller.

Call Hold

To temporarily place a caller on hold, either press the Flash key on your phone (if it has one), or press the hook switch and release it after a half second. You will hear a dial tone from your phone, but it's not necessary to dial anything. To pull the call back from hold, either press the Flash key again on your phone (if it has one), or press the hook switch and release it after a half second.

3-Way Calling

To place a 3-way call, either answer an incoming call or place an outgoing call. Once answered, put the first call on hold by either pressing the Flash key on your phone (if it has one), or pressing the hook switch and release it after a half second. You will hear a dial tone from your phone. Enter the destination number for the next caller. Wait until the other person answers. Either press the Flash key on your phone (if it has one), or press the hook switch and release it after a half second to join everyone together. To end the 3-Way call, simply hang up. If any of the called users hangs up first, you will remain joined to the other user. Hang up at any point to end the 3-Way call.

Call Forward Always

If you will be away and want to forward your calls to another number until you return. To enable Call Forward Always, dial *72 followed by the number you wish to forward your calls to. To disable Call Forward Always, dial *73.

Call Return

To return a call to the last person that called you, simply dial *69. The last person that called you will be called back.

Last Number Redial

For phones that don't have a redial key, you can redial the last call you placed by dialing *66.

Anonymous Call Rejection

To reject calls that come across as Anonymous, dial *77. To re-enable receiving Anonymous calls, dial *87.

Caller ID Blocking

To block sending your caller ID call-by-call, dial *67 followed by the number you are calling. The other party will receive an Anonymous call.

Call Forwarding Options

Note: All forwarding numbers must be entered using a 1 in front of the phone number. Example: *721XXX-XXX-XXXX.

Call Forward No Answer

To forward only unanswered calls instead of letting them go to your voicemail. To enable Call Forward No Answer, dial *92 followed by the number to forward calls to. To disable Call Forward No Answer, dial *93.

Do Not Disturb

Placing your phone in Do Not Disturb will cause all calls to go to your voicemail box. To enable Do Not Disturb, dial *78. To disable Do Not Disturb, dial *79.

Voicemail

Voicemail & Initial Setup

Your service comes with a voicemail box upon request. Once enabled, unanswered calls will automatically be sent to voicemail. When callers leave you a voicemail, you will hear a stuttered dial tone or see a blinking light on the phone if it is equipped with one. Voicemails can also be set up to be sent to your email by calling in to have this feature set up. There are two ways to access your voicemail box.
Note: If you are accessing your voicemail box for the first time, your initial default password is 8675309.

  1. Pick up the handset and dial *62. When prompted, enter your password.
  2. Remotely by dialing your number and when prompted to leave a message, press the * button followed by your password.
    It is highly recommended that you change your initial default password to a password of your choosing upon successfully logging in for the first time. Passwords should be between 4-to-8 digits in length. Your name will be played to callers as part of the default greeting callers will hear. You'll later have the option to record a longer greeting, though you don't have to.
    The default greeting users will hear is, 'Hello, {firstname} {lastname} is unavailable. Please leave a message.' Once you have completed the setup, you can record greetings and access your voicemails.

Voicemail Main Menu

At the main menu, the following options are available:
1 – New Messages
2 – Old Messages
4 – Set Call Forwarding
5 – Set Current Options
6 – Change Greetings
7 – Recover Deleted Messages

Change Your Voicemail Password

To change your voicemail password, press 5 at the Main Menu followed by option 1 within the Set Current Options menu.
1 – Change your password

Change Your Voicemail Greeting

To change the message callers hear when your line is busy, press 6. Initially, callers will hear the default message. If your phone supports call waiting, callers will not receive a busy greeting unless you have one caller on hold and are talking to a second caller.
1 – To Record Greeting
2 – To Review Greeting
3 – To Select Greeting

Listening To Your Messages

When you call into your voicemail box, the system will announce the number of new and saved messages. To listen to your messages, press 1. When you press 1, the system will begin auto-playing the first new or first saved message. Once you have listened to a message, you can choose the following options:
1 – Save
2 – Repeat Message
3 – Delete
4 – Skip
# – To Finish

Guide

Star Code Quick Guide

• *62 – Voicemail
• *69 – Call Return
• *66 – Last Number Redial
• *77 – Enable Anonymous Call Rejection
• *87 – Disable Anonymous Call Rejection
• *67 – Caller ID Block
• *72 – Enable Call Forward Always
• *73 – Disable Call Forward Always
• *92 – Enable Call Forward No Answer
• *93 – Disable Call Forward No Answer
• *94 – Enable Call Forward Busy
• *95 – Disable Call Forward Busy
• *78 – Enable Do Not Disturb
• *79 – Disable Do Not Disturb