Posts Tagged ‘Support’

Status – Battery Issue Lights AC – Green Output – Green Battery – Red Services Television – Enabled Internet – Enabled Phone – Enabled In this state the UPS is detecting a battery problem. Troubleshooting If the UPS was recently unplugged for a long period of time, the Red battery light will be lit until…

Status – AC Power Unplugged / Battery has no power Lights AC – None Output – None Battery -None Services Television – Disabled Internet – Disabled Phone – Disabled Typically in this state the UPS has lost AC power, and the battery has drained completely. All services are disabled. Troubleshooting Typically if you find your…

Status – AC Unplugged / Battery Low Lights AC – Yellow Output – Green Battery – Red Services Television – Disabled Internet – Disabled Phone – Enabled In this state the UPS has lost AC power, is now running off battery power and the battery is getting low on power. Television and Internet services have…

Status – Normal Lights AC – Green Output – Green Battery – Not Lit Services Television – Enabled Internet – Enabled Phone – Enabled The UPS has live AC power to the unit and is outputting correctly to the ONT outside.